FAQ

Go to the website, open an account in a few clicks, and that’s it. Once you have an account, all that’s left is to top up credits and choose your first session.

Yes. You can open a separate account for each family member, or manage several swimmers under one account – whichever works best for you.

Right after opening your account, you get full access to your personal area: topping up credits, viewing available session slots, and booking times – all whenever it suits you.

Credits are the “currency” of Swim Monkeys. You top up credits to your account and use them for individual or group sessions – as you wish. The flexibility is all yours.

Yes. Credits are flexible and work for both session types. You choose each time.

Yes, credits have an expiry date. You’ll find the exact details in your personal area at the time of purchase.

All standard payment methods on the website – credit card and secure online payment.

Credits that were purchased and not used can be reviewed for a refund in accordance with our terms of service. Contact us and we’ll be happy to look into your case.

Go to the calendar on the website, choose an available slot, reserve it – and receive instant confirmation. All online.

You can change or cancel a booking up to 24 hours before the session through your personal area. Changes made closer to the session time will be reviewed individually.

A session that wasn’t cancelled in time will be deducted from your credits. We recommend cancelling in advance – this frees up the spot for another swimmer and keeps your credits safe.

Absolutely. If there’s an available slot in the calendar – it’s yours. It all depends on availability.

We notify you as early as possible and return your credits in full, or arrange an alternative time that works for you.

Absolutely. Swim Monkeys is open to everyone, at every starting point. Level 1 was built precisely for those who want to start building confidence in the water and learn the basics.

Each level is defined by what you can already do – distances, strokes, and your sense of confidence in the water. Read the level descriptions and choose the one that best describes you. If you’re unsure – get in touch and we’ll help you choose.

Yes. Your progress is the most natural thing, and when you feel ready – you move up to the next level. The coach can recommend the transition.

In an individual session you get the coach’s full attention, with a programme tailored precisely to you. In a group session you train in a small group, with a great atmosphere, a shared rhythm, and plenty of fun.

An individual session lasts 45 minutes. A group session runs according to the group’s framework.

Yes. Freestyle (Front Crawl) is one of our main focuses, especially at Level 1, where we teach it from the ground up.

Swimsuit, towel, goggles, and a swim cap. The rest of the equipment we’ll choose together with you after your first session, based on your needs.

Yes, we recommend suitable equipment and can assist with the purchase. All gear is carefully selected by our professional team.

For pool sessions, a buoy isn’t required. For open water events – yes, and you’ll find it available for purchase there too.

Yes, each of our pools has a designated area for personal belongings.

Our entire team speaks Czech and English, so every swimmer feels at home from the very first word.

Our coaching team is led by George Fait, Head of Coaching, who sets the professional programme at Swim Monkeys.

Coaches, assistant coaches, management, and back office – all carefully selected to give you the best possible experience, from the moment you book a session to the moment you leave the water.

We do our best to match each swimmer with the right coach. Contact us and we’ll be happy to check the possibility.

At central and accessible pools across Prague. The full list of pools and locations is available on our website.

Yes, all our locations have parking nearby, as well as easy access by public transport.

In case of an unexpected closure, we notify you as early as possible and offer an alternative time or a credit refund.

Yes. If you’d like to stop, simply contact us and we’ll take care of it.

Via the form on the website, by email, or via Instagram message. We’re happy to answer questions.

Write to us – we’re here for you. Get in touch and we’ll get back to you as soon as possible.